VitalQIP DDI Services
Leverage our DDI expertise to assist with managing your VitalQIP estate. VitalQIP has proven versatile and malleable in helping network engineers manage critical DDI services spanning multi-platform, multi-cloud, multi-vendor networks. As new network and service initiatives arise, DDI is inevitably involved. Take advantage of our DDI managed services to help you manage new and existing network services.
ISO certified information security
We care deeply about your privacy and the DDI information you may share with us. And it’s not just us saying this. Cygna Labs has achieved ISO-27001 certification, attesting to our exemplar information security practices in how we conduct daily business.
Managed Services Tier 1
Our managed DDI services comprise two complementary tiers: the foundational tier, the Services Infrastructure Management (SIM) service, provides continual monitoring of your DDI infrastructure, including VitalQIP software running on runIP or QIP appliances. Proactive troubleshooting and resolution minimize service disruptions and upgrades and patches keep your software secure and up-to-date.
Managed Services Tier 2
The second managed services tier, the moves-adds-changes tier, layers on top of the SIM layer to provide DDI changes via your VitalQIP system for block, subnet, IP address, pool and DNS changes. You can log changes just by opening a ticket and requested changes will be performed within our published service level agreement (SLA).
Migration and implementation services
Since the faux pas announcement of QIP’s demise by the prior regime, many customers fled to competitive systems. If you’re one of them but have found the experience with another product less than satisfactory, we invite you to come back! We offer competitive upgrade pricing as well as tools and services to streamline your migration process so you can fully experience the IPAM in DDI once again.
Flexible Product Support Options
For self-managed VitalQIP customers, on-demand customer support is available on either a 24X7 or business hours only basis. In either plan, customers may initiate service requests via telephone, email or by accessing our support site. Support customers may also access patches, fixes and feature upgrades from our support site, and our extensive knowledgebase provides electronic help and how-to articles.