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Seamless IP address assignment and rapid name resolution to utilize IP network resources.
DDI is a critical necessity for today’s IP networks in support of network initiatives such as cloud, security, DevOps, IPv6 deployment, and more. Whether your business serves customers, employees, partners or suppliers, your end users rely on seamless IP address assignment and rapid name resolution to utilize IP network resources.
Diamond IP offers an advanced, centralized IPAM system that enables customers to manage their IP address space and associated DHCP and DNS servers. Despite powerful system capabilities, many customers prefer to leverage a managed service to perform IPAM functions. A managed service approach enables customers to retain focus on network initiatives while relying upon the skills and expertise of Diamond IP managed services to support their foundational IPAM functions.
The Diamond IP managed IPAM services are ISO-27001 and ISO-9001 certified. These certifications acclaim Diamond IP as a model managed services organization and lends credible independent validation on the quality, security and management practices of the Diamond IP managed services.
The foundation of our managed IPAM services is the Sapphire Infrastructure Management (SIM) service, which enables the management of backups, upgrades, monitoring, and administration of deployed Sapphire appliances. The SIM service provides system administration for deployed Sapphire appliances, including 24/7 monitoring, proactive error reporting and remediation, and updating the secure Sapphire operating system, kernel, and DHCP and DNS services for security fixes or new features.
The Managed IPAM Service includes and complements the SIM Service to provide support for IPAM moves, additions, and changes. The IPAM Managed Service offers a complete IPAM service option that includes all system administration, monitoring, and upgrades for deployed Sapphire DHCP/DNS appliances, as well as daily updates to IP address blocks, subnets, IP address assignments, address pools, DNS domains, and resource records. IPAM functions are performed by the experts at the Diamond IP Managed Services Center to provide fast and accurate IPAM services.
As a thought leader in the DDI industry, Diamond IP offers numerous training resources to help you learn about IPAM technologies, including IP addressing, DHCP, DNS, DNSSEC, and related technologies within the IPAM discipline. Comprehensive product training is available to educate you and your team on the extensive capabilities of our IPControl and Sapphire products. Standard one-week classroom training sessions with hands-on lab exercises are offered bi-monthly.
Diamond IP products offer the most flexible deployment options in the industry. Whether you're looking to centrally manage an existing infrastructure of Sapphire, ISC, and/or Microsoft servers, migrate to an all-appliance deployment, or choose something in between, Diamond IP experts are available to help you plan your best-practices IPControl deployment to meet your performance, high availability, scalability, and budget requirements.
Diamond IP offers three customer support program tiers to choose from. Diamond IP support is staffed around the clock. Our customers can initiate a service request via phone, email or by accessing our support site. Customers are also able to access our extensive knowledgebase on our support website for electronic help and how-to articles.