Single IP address system helps speed tasks internally and speed service to customers

Rogers Communications

A communications company was having trouble communicating. Dozens of administrators were tracking their own IP information on home-grown spreadsheets, and nothing much matched up. Ozan Ocal had to bring forth order from chaos and unify IP management across all divisions to help make people’s lives easier. He chose Cygna IPControl™ to assist with that task. Now, as Ozan trains administrators and users, every time he sees their faces light up at each ‘aha!’ moment he knows it was the right decision.

Challenge

Rogers Communications was playing 52-card pickup with IP addresses and needed a unified system. As the largest provider of wireless voice and data communications services in Canada—while also delivering cable television, high-speed internet, and telephony services — Rogers serves millions of customers from multiple offices and divisions nationwide. Each internal organization was separately responsible for its own engineering, operations, provisioning, and IP address management. The result? Dozens of administrators assembled their own spreadsheets to track different sets of IP data. The process was labor-intensive and disorganized.