Have more questions? Then call us or send us an email: sales-europe@cygnalabs.com
Apart from the fact that you will now be supported directly by the software vendor of the solution you are using, nothing will change.
We bundle our expertise for the German-speaking region, we are software integrator and vendor in one and thus simplify all processes. The result is even greater efficiency - for a long-term and future-proof partnership.
The contacts remain unchanged. There is a forwarding function for e-mail addresses. However, to ensure smooth communication, please use the e-mail addresses with Firstname.Surname@cygnalabs.com with immediate effect (first name and surname are placeholders here and should be replaced with the correct contact person).
You can still contact our customer support team via the ticket system, by e-mailsupport@cygnalabs.com or by telephone via +49 7131 59495 200.
You can access our global ticket system quickly and easily via support@cygnalabs.com. In addition, redirects from the familiar pages are also set up to ensure the usual standard of service for you.
In future, we will only provide downloads via our portal https://fileportal.cygnalabs.com/. If you do not yet have access to this, please contact your account manager / customer success manager or Support directly.
Cygna Labs is taking over the usual service from N3K on a one-to-one basis. This includes the provision of new software versions, runIP packages and support.
Yes, the BeyondTrust solutions are still in the portfolio of Cygna Labs and will continue to be supported and serviced as usual.
The sales and technical contacts will remain the same.
The contacts remain unchanged. There is a forwarding function for e-mail addresses. However, to ensure smooth communication, please use the e-mail addresses with Firstname.Surname@cygnalabs.com with immediate effect (first name and surname are placeholders here and should be exchanged with the correct contact person). You can reach the entire team for enquiries atsales-europe@cygnalabs.com.
As this is only a name change, all existing contracts remain valid.
Please inform all departments that are affected by the change. This could be your sales, purchasing, marketing, accounting, IT, management, etc. Please adjust the company name in your systems so that there are as few problems as possible in business processing and invoicing and processing. Thank you in advance for your support!
No. The changeover may lead to an increased workload within the accounting department, which may result in longer processing times. We apologise for this in advance. By actively supporting us by adapting your systems and data, you will help us to avoid these problems.
No, all bank details and account information remain unchanged.
The agreed deadlines shall continue to apply unchanged. If invoices sent to us list the wrong company, we will contact you immediately.
Invoices issued up until entry in the commercial register remain fully valid.
The existing contracts are still valid. Future contracts will be concluded with Cygna Labs as the legal contracting party.
No, the legal form remains unchanged.
The VAT ID no. will remain the same.
Yes, this will apply for the first time in 2025.
Yes, if the invoices were issued before the new company name was entered in the commercial register. In this case, we will contact you.
No, only the name of the company will change.
No, all agreed regulations remain valid.
Have more questions? Then call us or send us an email: sales-europe@cygnalabs.com