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SUCCESS STORY

Single IP address system helps speed tasks internally and speed service to customers

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Rogers Communications

A communications company was having trouble communicating. Dozens of administrators were tracking their own IP information on home-grown spreadsheets, and nothing much matched up.
Ozan Ocal had to bring forth order from chaos and unify IP management across all divisions to help make people’s lives easier. He chose Cygna IPControl™ to assist with that task. Now, as Ozan trains administrators and users, every time he sees their faces light up at each ‘aha!’ moment he knows it was the right decision.

“Diamond IP is the key to centralizing IP management. Before the integration there were errors, duplication of allocations, no accountability, and unnecessary delays. That’s simply not the case now.”

Ozan Ocal

OSS System Integrator at Rogers Communications

Challenge

Rogers Communications was playing 52-card pickup with IP addresses and needed a unified system. As the largest provider of wireless voice and data communications services in Canada—while also delivering cable television, high-speed internet, and telephony services — Rogers serves millions of customers from multiple offices and divisions nationwide.<br/>Each internal organization was separately responsible for its own engineering, operations, provisioning, and IP address management. The result? Dozens of administrators assembled their own spreadsheets to track different sets of IP data. The process was labor-intensive and disorganized.

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“Diamond IP is the key to centralizing IP management. Before the integration there were errors, duplication of allocations, no accountability, and unnecessary delays. That’s simply not the case now.”

Ozan Ocal

OSS System Integrator at Rogers Communications

Financial Institution
Financial InstitutionFinancial Institution

“I’m not stuck doing all the IP management, so I don’t have to stay late every night.”

Network Technical Specialist

Network Technical Specialist

North American Financial Institution

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Insurance
InsuranceInsurance

“Where possible we needed to adopt a zero-touch process, enabling IP addresses to be distributed and embedded directly within the IT infrastructure.”

Anthony Lackey

Anthony Lackey

Communications Services Consultant, Unum

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