Cygna Labs has been acquired by N3K. Click here to learn more about it.

Privacy Policy

Please Read Carefully Prior To Using This Website and the Cygna Labs Service

This Privacy Policy applies to the services (the “Cygna Labs Service”) and any website (the “Website”) such as www.cygnalabs.com offered by Cygna Labs Corp. (“Cygna Labs” or “we”).

This Privacy Policy describes our commitment to customer privacy. Generally, you can browse through our Website without giving us any information about yourself. When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this Privacy Policy describes how we collect and use your personal information. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Your use of the Cygna Labs Service and Website is conditioned upon acceptance of the terms and conditions of the Terms of Service and this Privacy Policy by you, the user of the Website and/or Cygna Labs Service (“you” or “User”). This Privacy Policy lists our current policies, but, as noted below, this Privacy Policy may be modified from time to time at our discretion. Those who do not agree to be subject to this Privacy Policy may not, under any circumstances, use the Cygna Labs Service or Website.

1. Data Collection
Portions of this Website contain functions for collecting your personal information including your name and email address as well as your access history on this Website. We may also collect and track non-personally identifiable information about you, including but not limited to your IP address, the type of browser you use, and the website you visited before our Website. If you register to use the Cygna Labs Service or express interest in obtaining additional information, we require you to give us your contact information, such as your name, company name, address, and e-mail address. We may also ask for additional personal information, such as title, phone number, department name or additional company information, such as annual revenues, number of employees, or industry. You can opt out of providing this additional information by not entering it when asked. The Cygna Labs Service works without opening or reading the content of documents or files in services you might use and connect to the Cygna Labs Service such as but not limited to Microsoft Office 365, Google G Suite, Dropbox, Box and Slack. The Cygna Labs Service only collects document and user meta-data such as document names, collaborators, permissions, attributes, etc.

2. Use and Disclosure of Information
Cygna Labs uses the information that we collect to set up, administer and provide the Cygna Labs Service for organizations. We may also use the information to contact you to further discuss your interest in our company and the Cygna Labs Service, to send information regarding our company or partners, such as promotions and events, and to respond to your requests for information. We may provide your personal information to companies that provide services to help us with our business activities such as payment processor Stripe or offering customer service through our live chat service. These companies are authorized to use your personal information only as necessary to provide these services to us. Except as otherwise described in this Privacy Policy, your email address and personal information will not be distributed or shared with any third parties other than Cygna Labs employees, consultants and representatives. With your prior express permission, Cygna Labs may log in to your account solely to resolve a problem or support issue. In this case, the Cygna Labs personnel investigating the problem would have the same access and abilities within Cygna Labs that you have when you are logged into the Cygna Labs Service. Cygna Labs may also view your account information and usage to investigate a suspected violation of the Terms of Service. Cygna Labs uses and logs information gathered from your web browser or device, such as your IP address, browser type, and browsing history, to help analyze and diagnose technical problems, and to administer our Website in order to constantly improve the quality of the Cygna Labs Service. In addition to the above, Cygna Labs may in any event use and disclose information disclosed to it or collected by it through the Website to the extent required by any law, subpoena, legal process, court, judicial, regulatory or governmental authority, or if in Cygna Labs’ reasonable discretion use or disclosure is necessary to investigate fraud or any threat to the safety of any individual, to protect Cygna Labs’ legal rights or to protect the rights of third parties. In the event that Cygna Labs is involved in a merger, reorganization, dissolution, sale of business or assets or similar event, information disclosed to or collected by Cygna Labs in connection with this Website and the Cygna Labs Service may be transferred to Cygna Labs’ successor, or to the purchaser of such assets, as applicable. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

3. Your Choices
Cygna Labs may periodically send you information regarding Cygna Labs and our products and services. If you do not wish to continue receiving such information, please contact us at unsubscribe@cygnalabs.com, or simply reply to an email from Cygna Labs and type “REMOVE” in the subject line. If you wish to access, modify or delete other personal information that you have provided to Cygna Labs, such as your address, please contact us at support@cygnalabs.com for assistance.

4. Tracking Technologies
Cygna Labs uses technologies such as: cookies and scripts. We use Intercom, Google Analytics, Google Adwords Remarketing code, Google Adwords Conversion code for tracking visitor behavior. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. As is true of most websites, we gather certain information automatically. This information is stored in Google Analytics and may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

5. Security
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at info@cygnalabs.com. The Cygna Labs Service uses secured and encrypted protocols (HTTPS) for all communications. Information collected on the Cygna Labs Website is not encrypted during transmission. The Cygna Labs Service supports single sign-on using SAML, which allows for simplified, central access management to the Cygna Labs Service. Cygna Labs takes security very seriously. All company employees are contractually obligated to safeguard Cygna Labs and User data under confidentiality and privacy agreements. Access to Cygna Labs production systems is restricted to authorized Cygna Labs team members. The Cygna Labs Service runs on the Microsoft Azure platform. We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Blogs and other Forums on cygnalabs.com
If you use a Cygna Labs blog, chat room, or other type of posting page, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other Users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums, or the use of such information by any third party. To request removal of your personal information from our blog or community forum, contact us at info@knowledge-vault.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

7. Widgets
Our Web site includes Social Media Features, such as the Facebook Like button (and Widgets, such as the Share this button or interactive mini-programs that run on our site). These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

8. Testimonials
With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us.

9. Modifications
Cygna Labs reserves the right to modify this Policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this website, prior to becoming in effect. Therefore, you are advised to review this policy occasionally. Your continued use of this Website subsequent to Cygna Labs’ notice of modification of this Policy shall constitute your acceptance of the modified Policy.

10. Users Outside the United States
Cygna Labs is located in the United States and is subject to the applicable state and federal laws of the United States. If you choose to access the Website, you consent to the use and disclosure of information in accordance with this Privacy Policy and subject to such laws. Cygna Labs may, alone or in collaboration with other organizations, store and process personal information in the United States, the European Union or Switzerland.

11. Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ from those of Cygna Labs. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

12. Contact Information
Cygna Labs welcomes your comments regarding this Privacy Policy and we will respond to any request for access to personal information within 30 days. If you believe that Cygna Labs has not adhered to this Privacy Policy, please contact us electronically or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

Email: support@cygnalabs.com
Mail: Cygna Labs Corp., 350 Lincoln Road, 2nd Floor, Miami Beach, FL 33139, USA